Yes, you need to register a new account for Magic Group. Accounts from HoneydewUSA cannot be used.

It lasts for two weeks, from Tuesday morning to Monday night. Check our website for exact times and countdown.

Not all products are guaranteed to reach production. It depends on the total sales volume of each style. Monitor progress on the product page.

If a product doesn't reach the required sales goal, we will initiate a refund for the corresponding orders.

Once your order is placed, we CAN NOT alter it in any way. Please double-check all details of your order prior to completing payment. *No adjustments will be made once an order is submitted*.

Cancellations after the preorder period are subject to a 30% cancellation fee. Please email service@magicgroup.net as soon as possible if you need to cancel an order.

All pre-order shipping time frames are estimated. When you pre-order with Magic Group, you are acknowledging that we do not guarantee delivery by any specific date.

For the most current ETA updates, please visit our Pre-Order Estimated Arrival Time Information page or subscribe to our emails, follow us on Instagram @magicgroupwholesale.

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment via the carrier's website.

Contact us at service@magicgroup.net before receiving a shipping notification. Changing your address on your online account will not update the address for pending orders. More details are available on our website.

Starting from PO26, we have discontinued flat rate shipping. The shipping costs will now vary based on the total order amount as outlined here.

We are not responsible for packages lost or damaged during shipping. If you encounter issues, please file a claim with the carrier. More details are available on our website.

There are two main reasons:

1. Product did not meet production requirements.
2. Excess shipping fees for multiple orders under the same account and address in the same round.

For further questions, contact us at service@magicgroup.net.

To initiate a return, please email us atservice@magicgroup.netwith your order number, a detailed description of the issue, and pictures of the item(s). We will provide instructions on how to proceed based on our return policy here.

We offer refunds or exchanges only for items with manufacturing defects reported within 7 business days of receipt. Items must be unworn, unwashed, with original tags attached, and in their original packaging. Personalized items and items that do not meet these conditions are not eligible for refund or exchange. Details are available here.

The majority of our products are made from 95% cotton and 5% spandex for comfort and quality.

Yes, a size chart is available to help you select the correct size. Please refer to the size chart on our website.

Yes, custom labeling options are available. For more details, please visit our customization page on our website.